Ace Hardware offers a 30-day return policy with options for online and in-store returns. Returns are free for incorrect, damaged, or defective items.
Return Policy Summary
Return Window
30 days
Return Method
Online & In-Store
Return Shipping
Free for incorrect, damaged, or defective items; otherwise, customer pays for return shipping.
| Contact Number | 877-397-5144 |
| Restocking Fee | 15% dismantling and re-stocking fee for assembled products, unless the product is damaged or incorrect. |
| Return Conditions | Items must be unused, in original packaging, and accompanied by a receipt. Fuel-powered equipment must not have fuel added. |
| Gift Returns | Not specified |
| Exceptions | Non-returnable items include gift cards, tinted paint orders, and clearance items. Paint bought online cannot be returned. |
How to Return
- For in-store returns: Take the purchase slip or receipt, the product in its original packaging, and a valid photo ID to the nearest store.
- For online returns: Log in to your account, select the product to return, provide a reason, pack the item in original packaging, attach the return label, and mail it or request a pickup.
Official Returns Portal
https://www.acehardware.com/customer-service?page=easy-retur...
