Alo Yoga accepts returns within 30 days of purchase for exchange, store credit, or refund. Items must be unused with original tags attached. Free return shipping provided for online purchases.
Return Policy Summary
Return Window
30 days from purchase date for all returns. Items must be unused, in sellable condition, with original tags attached and proof of purchase
Return Method
Online returns through web portal or in-store returns at any U.S. Alo store. Free prepaid UPS return label provided for online purchases
Return Shipping
Free return shipping via UPS. Separate orders should not be combined in one package. Single orders should not be split into multiple returns
Contact Number | (855) 793-3100 |
Restocking Fee | No restocking fee. Free returns on all orders |
Return Conditions | Items must be unused, in sellable condition, with original tags attached. Returns must include proof of purchase and be within return window |
Gift Returns | Standard return policy applies. Returns processed to original payment method |
Exceptions | Split payment purchases (part gift card) will be refunded to gift card first, remaining balance to original payment method |
How to Return
- Visit returns.aloyoga.com or access through My Account
- Enter order number and email address
- Select items to return and reason
- Choose refund or exchange option
- Print free return label and drop off at UPS
Additional Policy Details
instant exchange
Option for immediate exchange with temporary hold on credit card. Must ship return within 21 days to release hold
processing time
Returns processed within 2-4 business days of receipt
store returns
Online purchases can be returned to any U.S. Alo store within 30 days with order number
reshop option
Partner service offering instant refunds via virtual debit card or bank deposit
international returns
Buy in store and return online not available outside U.S.
return restrictions
Returns must not combine multiple orders in one package
payment refunds
Original payment method refunded, gift cards refunded first for split payments
store exchanges
Stores cannot process exchange requests initiated through online return portal
Official Returns Portal
https://returns.aloyoga.com/