Amazon offers a standard return window of 30 days for most eligible items, with specific conditions and exceptions.
Return Policy Summary
Return Window
30 Days for most items; 90 days for baby products, Amazon warehouse refurbished items, and Amazon renewed products; 100 days for mattresses
Return Method
Online & By Mail
Return Shipping
Returns are free for items sold directly by Amazon under 50 lbs if returned within 30 days in new condition. Otherwise, it depends on the seller.
| Contact Number | 1800 3000 9009 |
| Restocking Fee | 15% for misrepresented electronics; 100% for activated software or video games |
| Return Conditions | Items must be in original condition with product packaging. Specific conditions apply to electronics, books, and clothing. |
| Gift Returns | Books received as gifts can be returned for a gift card before they are accessed. |
| Exceptions | No returns on health and hygiene products once opened, customized items, alcoholic items, and items nearing expiry. Returns are not possible for Amazon Fresh items unless spilled or rotten. |
How to Return
- Log in to your Amazon account.
- Click on Returns and Orders to see your purchase history.
- Select the product to be returned.
- Click on the Return option.
- Provide valid reasons for returning the product.
- Select a date for pick-up and confirm the destination.
- Submit the return request.
- Keep the return slip safe until the refund or exchange is completed.
Official Returns Portal
https://www.amazon.com/gp/help/customer/display.html?nodeId=...
