Asda offers a 30-day return policy for most items with a receipt and a 100-day satisfaction guarantee on George clothing and selected home products.
Return Policy Summary
Return Window
30 days
Return Method
In-store & Online
Return Shipping
Free returns for George purchases
| Contact Number | 0800 952 0101 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Returns require a purchase receipt. Tobacco and prescription medicines are non-returnable unless faulty. |
| Gift Returns | Refunds without original tender are issued as Asda gift cards. |
| Exceptions | 100-day guarantee excludes pierced jewelry, hair accessories, mattresses, indoor & outdoor furniture, clothing from franchises, and non-George branded clothing. |
How to Return
- For in-store purchases, return to the original or any Asda store.
- For online purchases, return at delivery, at locker box, or request a refund online within 5 days.
- After 5 days, use the online form for returns.
- Contact customer service if needed for expedited resolution.
Official Returns Portal
https://asda-grocery.custhelp.com/app/ask_grocery_request_re...
