ATT allows returns of equipment and services purchased directly from them within 14 days for individual consumers and 30 days for corporate users. Returns can be made in-store or by mail.
Return Policy Summary
Return Window
14 Days (Individual Consumers), 30 Days (Corporate Users)
Return Method
In Store, By Mail
Return Shipping
Prepaid label provided upon request
| Contact Number | (800) 331-0500 |
| Restocking Fee | 10% may apply based on product condition; up to $55 for devices, except unopened defective equipment, iPhone, iPad |
| Return Conditions | Products must be unopened, in new condition, with original receipt and all parts intact |
| Gift Returns | Not specified |
| Exceptions | Non-returnable items include closeout items, prepaid refill and gift cards, insurance replacement items, and cosmetic blemish items (except ATT Certified Pre-Owned) |
How to Return
- Disable security features like Find My Phone or cloud services.
- Back up personal and proprietary information.
- Remove confidential information, accessories, memory cards, or SIM cards.
- Factory reset the device.
- For in-store returns, bring the packaged item and original receipt to an ATT store.
- For mail returns, call customer service to initiate a return and receive a prepaid label, then mail the item with the label via USPS or FedEx.
Official Returns Portal
https://www.att.com/wireless/return-policy/
