The AutoZone return policy covers returns on almost all items within 90 days of purchase. Items must be in original condition with receipt and packaging. Returns can be made in-store or online with different conditions.
Return Policy Summary
Return Window
90 Days
Return Method
1. In-store 2. Online
Return Shipping
In-store returns are free. Online returns are free only if the item is wrong or defective. Otherwise, the customer pays the shipping fees.
| Contact Number | 800-288-6966 |
| Restocking Fee | AutoZone may charge a penalty if the original packaging is missing. |
| Return Conditions | Items must be in original condition, with receipt and packaging. Items operating on fluid must be drained. |
| Gift Returns | Not specified |
| Exceptions | Customized items, including floor mats with logos & embroidery, cannot be returned. Batteries are not returnable but have warranties. |
How to Return
- For in-store purchases: Return to the store within 90 days with the product in its original packaging and receipt.
- For online purchases: Return to AutoZone store or fulfillment center. Fill out the online return form and schedule a pick-up if needed.
- For returns to fulfillment center: Log in to your AutoZone account, fill the return form, and contact customer care to schedule a pick-up.
Official Returns Portal
https://www.autozone.com/lp/termsAndConditions#returnsPolicy
