Big Lots offers a 30-day return policy for products purchased both in-store and online. Returns can be made in-store or by mail, with specific conditions to be met.
Return Policy Summary
Return Window
30 days
Return Method
In-Store & Online
Return Shipping
Big Lots covers return shipping for damaged, defective, or incorrect items.
| Contact Number | 1 (866) 244-5687 |
| Restocking Fee | 20% deduction if no receipt is provided, refunded as a gift card. |
| Return Conditions | Products must be in new condition with all accessories and manuals. |
| Gift Returns | Refunds are provided as a gift card for returns without a receipt. |
| Exceptions | Mattresses can be returned after 30 days for in-store credit. |
How to Return
- Log in to your Big Lots account.
- Open the order history page.
- Choose the order number you want to return.
- Click on 'Return Item'.
- Fill in the return slip with necessary details.
- Pack the product safely in a box.
- Attach the completed return slip.
- For in-store returns, bring the product with all accessories and proof of purchase.
Official Returns Portal
https://www.biglots.com/orders
