Boohoo allows returns within 28 days for U.S. customers, with items to be in new and unused condition. Returns are not free for U.S. residents, with a $4 shipping fee.
Return Policy Summary
Return Window
28 days
Return Method
Online
Return Shipping
Returns are not free for U.S. residents, with a $4 shipping fee. Free returns for UK customers.
| Contact Number | 0161 236 5640 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Items must be in new and unused condition, preferably in original packaging. No returns on worn or washed items. |
| Gift Returns | Not specified |
| Exceptions | No returns on pierced jewellery and cosmetics. Swimwear and lingerie must have hygiene seal intact. |
How to Return
- Login to your Boohoo account and navigate to the return option.
- Select the item to return and provide a reason.
- Receive a Boohoo returns label.
- Pack the item and attach the label to the parcel.
- Pay a $4 shipping fee and track the parcel to Boohoo's US inventory.
- Receive email confirmation once the parcel reaches Boohoo.
- Items will be inspected, and if approved, refund is initiated within 3 days.
- Refund may take up to 7 days to reflect in your account.
Official Returns Portal
https://us.boohoo.com/page/returns-policy.html
