Brooks Brothers allows returns within 60 days of purchase for items in new condition. A $7 return fee applies unless specific conditions are met.
Return Policy Summary
Return Window
60 Days
Return Method
Online & In-store
Return Shipping
$7 return fee unless purchase was made with a Brooks card, the product is damaged, or the product does not match the description.
| Contact Number | 00 1 860-741-4800 |
| Restocking Fee | No restocking fee, but a $7 return fee applies. |
| Return Conditions | Items must be in new condition with no damage. Original receipt required. |
| Gift Returns | Gifts can be returned, but the refund will only be issued to the person making the return. |
| Exceptions | Final sale items, items with 70% or more discount, altered merchandise, monogrammed items, special orders, and Head of the Charles merchandise are not eligible for return. |
How to Return
- Online Returns: Check eligibility, enter order number and email on the return page, select items and reason for return, generate return label, pack items, and drop off at FedEx or USPS.
- In-Store Returns: Print and fill out FedEx return form, pack items, drop off at FedEx location, and track order.
- Return on your own: Attach label from invoice to return package and send to provided address.
Official Returns Portal
https://returns.narvar.com/brooksbrothers/returns
