CarMax offers a 30-day return policy with a full refund if the car is returned in original condition and under 1500 miles. A 24-hour free test drive is also available for in-store purchases.
Return Policy Summary
Return Window
30 days or 1500 miles, whichever comes first
Return Method
In-store
Return Shipping
Not applicable
| Contact Number | 800-925-3612 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Car must be in original condition and under 1500 miles |
| Gift Returns | Not specified |
| Exceptions | No returns for online purchases with express delivery or pick-up; no returns after 30 days or over 1500 miles |
How to Return
- Take the car back to the same store where it was purchased.
- Ensure the car is in original condition and the odometer is under 1500 miles.
- Contact the CarMax store within 60 miles of your residence for home delivery returns.
- Receive a refund check within 2 weeks of return.
Official Returns Portal
https://www.carmax.com/help-center
