Carter's offers a flexible return policy allowing returns within 90 days with proof of purchase. Returns can be made in-store or online, with some conditions for returns without a receipt.
Return Policy Summary
Return Window
90 Days
Return Method
In-store & Online
Return Shipping
Returns are not free; shipping or handling charges are deducted from the refund.
| Contact Number | 877-333-0117 |
| Restocking Fee | No restocking fee mentioned. |
| Return Conditions | Items must be in original condition with proof of purchase for a full refund. |
| Gift Returns | Gifts can be returned for a merchandise credit. |
| Exceptions | Returns after 90 days are refunded at the current price as merchandise credit. |
How to Return
- For in-store returns: Bring the purchase receipt and the card used for payment to any Carter's owned retail store.
- For online returns: Use Carter’s interactive tool, enter order number, email, and zip code, fill out the form on the packing slip, pack the item, enclose the form, and mail to the provided address.
- Address for online returns: Carters.com | OshKosh.com, Attn: Returns Processing, 625 Braselton Parkway, Braselton, GA 30517.
Official Returns Portal
https://www.carters.com/content/customerservice/returns
