Chanel allows returns within 14 days of delivery for undamaged products in original packaging. Returns can be made online or in-store.
Return Policy Summary
Return Window
14 Days
Return Method
In-store and Online
Return Shipping
Prepaid mailing label required
| Contact Number | 1.800.550.0005 |
| Restocking Fee | Not mentioned |
| Return Conditions | Products must be undamaged and in original packaging. Sealed products must not be tampered with. |
| Gift Returns | Not mentioned |
| Exceptions | Eyewear with prescription lenses or altered merchandise are not accepted. |
How to Return
- Log into the Chanel account through the official website.
- Go to the orders placed.
- Fill out the return form.
- Attach the complete return form to the package along with the prepaid mailing label.
- For in-store returns, take the item to the nearest store with the bill and original product tag.
Official Returns Portal
https://services.chanel.com/en_US/faq/eyewear-15/e-commerce-...
