Chewy offers a straightforward return policy allowing returns within 365 days for unused items in original condition. Returns are free, but prescription medications cannot be returned unless damaged or incorrect.
Return Policy Summary
Return Window
365 days
Return Method
Online
Return Shipping
Free
| Contact Number | 1-800-672-4399 |
| Restocking Fee | None |
| Return Conditions | Items must be unused, in brand new condition, and in original packaging. |
| Gift Returns | Gift cards cannot be returned for cash. Contact customer service for returns involving gift cards. |
| Exceptions | Prescription medications cannot be returned unless damaged or incorrect. |
How to Return
- Visit Chewy.com and log into your account.
- Navigate to your orders and select the item you wish to return.
- Follow the prompts to initiate a return or call customer service at 1-800-672-4399 for assistance.
Official Returns Portal
https://www.chewy.com/app/content/faq
