Crate and Barrel offers a return policy with a 30-day window for furniture items and a 90-day window for non-furniture items. Returns can be made in-store, online, or by mail, with some exceptions.
Return Policy Summary
Return Window
Furniture Items - 30 Days, Non-Furniture Items - 90 Days
Return Method
In-store, Online, By Mail
Return Shipping
Crate and Barrel will not pay for your shipping fee, only the return item value will be credited back.
| Contact Number | 312-779-1979 |
| Restocking Fee | Not mentioned |
| Return Conditions | Original receipt required; specific conditions for rugs and plants. |
| Gift Returns | Refunds for gift receipt or gift packing slip will be in the form of a shop card. |
| Exceptions | Custom furniture, final sale items, live botanicals, custom rugs. |
How to Return
- In-store: Visit the nearest store with the item and proof of purchase.
- Online: Sign in to your account, visit the order section, select items for return, state reason, print FedEx shipping label, pack items, attach label, drop off at FedEx.
- By Mail: Follow instructions on the packing slip, secure item in a package, mail to address on packing slip.
Official Returns Portal
https://www.crateandbarrel.com/
