If you are not satisfied with the product, you can make a return within 30 days under the Dior return policy. Returns are free, and you can choose to exchange or get a refund.
Return Policy Summary
Return Window
30 Days
Return Method
Online or On Call
Return Shipping
Free, with a prepaid label provided
| Contact Number | 00 44 20 7172 0172 |
| Restocking Fee | No restocking fee, but only one free return per order |
| Return Conditions | Product must be in original condition with tags, labels, and documents intact. Personalized, altered, and unsealed items are not returnable. |
| Gift Returns | Personalized gifts cannot be returned. |
| Exceptions | Incomplete returns, personalized and altered products, unsealed items, and missing 'MyABCDior badges' are exceptions. |
How to Return
- Log in to your Dior account.
- Go to 'My orders' and locate your item.
- Click on 'Request a return.'
- Choose the size or color for an exchange if needed.
- Receive a confirmation email.
- Pack the item and attach the prepaid label.
- Drop off the item at any UPS drop off point.
- Alternatively, call customer service to arrange a return pickup.
Official Returns Portal
https://www.dior.com/en_gb/faq-couture#online-boutique-retur...
