DSW allows returns on most products within 90 days of purchase, requiring items to be in original condition with proof of purchase. Returns after 90 days are eligible for merchandise credit.
Return Policy Summary
Return Window
90 Days
Return Method
In-store or Online
Return Shipping
Free for VIP Gold or Elite members; $8.50 for others using return label
| Contact Number | 1-866-379-7463 (USA), 1-888-874-6326 (Canada) |
| Restocking Fee | None |
| Return Conditions | Items must be in original condition, unused, unworn, with receipt |
| Gift Returns | Gifts are returnable; refund to original payment method |
| Exceptions | Non-returnable items include worn, used, or damaged items, items without original packaging, 'Final Sale' products, and gift cards |
How to Return
- Ensure the product is in its original condition, unused, and unworn.
- Bring the receipt and original packaging.
- Return in-store or initiate return online.
- For online returns, use the provided return label (charges may apply).
- Receive refund to the original payment method or as merchandise credit if returning after 90 days.
Official Returns Portal
https://www.dsw.com/en/us/content/return-and-exchange-policy
