Express offers a 60-day return policy for most items, requiring items to be in new condition with tags intact. Returns can be made in-store or by mail, with a $6.99 return shipping fee for most online returns.
Return Policy Summary
Return Window
60 Days
Return Method
In-store & Online
Return Shipping
A $6.99 return shipping fee is deducted from refunds for most returns.
| Contact Number | 1-888-397-1980 |
| Restocking Fee | No restocking fee mentioned. |
| Return Conditions | Items must be in new and salable condition with tags intact. Washed or used items are not accepted. |
| Gift Returns | Gifts can be exchanged but not refunded. Refunds are issued on an Express store card if a gift receipt is provided. |
| Exceptions | Non-returnable items include final sale or clearance items and face coverings. Returns are not accepted at Express stores outside the US or at Express factory outlet stores. |
How to Return
- Return at a nearby Express Store: Bring your item and receipt to a nearby Express store. If purchased online, bring the packing slip or shipping confirmation email.
- Return by mail: Enter your order number and shipping zip code on their return page. Select items and reasons for returning, submit, and print the shipping label. Pack and ship the item using the prepaid label, with $6.99 deducted from the refund.
Official Returns Portal
https://returns.narvar.com/express/returns
