Floor and Decor offers a 90-day return policy for both in-store and online purchases. Items must be returned in resalable condition with a receipt for a refund to the original payment method.
Return Policy Summary
Return Window
90 days
Return Method
In-store and online
Return Shipping
Customer is responsible for return shipping costs for online returns.
| Contact Number | 877-675-0002 |
| Restocking Fee | A 10% restocking fee may apply for refused shipments. |
| Return Conditions | Items must be in resalable condition with no signs of damage. |
| Gift Returns | Not specified |
| Exceptions | Custom orders and installed products cannot be returned. Damaged shipments should not be refused. |
How to Return
- Return to Store: Bring your item and receipt to any Floor & Decor store.
- Return by Mail: Contact customer care at 770-421-3705 or 877-675-0002 for return authorization and instructions.
- For damaged shipments, accept the delivery and contact customer support for a replacement.
Official Returns Portal
https://www.flooranddecor.com/policies/returns.html
