Forever 21 allows returns within 30 days for items in original condition with receipt. Returns can be made in-store or by mail, but shipping charges are non-refundable.
Return Policy Summary
Return Window
30 days
Return Method
In-store & By Mail
Return Shipping
Returns are not free and shipping charges are non-refundable.
| Contact Number | 1-888-494-3837 |
| Restocking Fee | No restocking fee mentioned. |
| Return Conditions | Items must be in original condition, unworn, unwashed, with original tags, and accompanied by the purchase receipt. |
| Gift Returns | Not specifically mentioned. |
| Exceptions | Non-returnable items include gift cards, cosmetics, lingerie & undergarments, hair goods, bodysuit & swimwear, jewelry, and items marked as 'Final sale'. |
How to Return
- Log in to your Forever 21 account.
- Go to your order history.
- Select the item you want to return and the number of units.
- Fill in the necessary details and provide the reason for your return.
- Confirm your return.
- Mail the return or schedule a pick-up if returning online.
- For in-store returns, locate the nearest store, pack the item properly, and carry the purchase receipt.
- Present the item at the return desk for inspection and processing of refund or exchange.
Official Returns Portal
https://www.forever21.in/content/returns_exchange
