Free People logoFree People Return Policy Guide

Free People offers a 30-day return period for refunds in the original payment method. Returns after 30 days are refunded as gift cards. Non-returnable items include gift cards, opened beauty products, and vintage items.

Return Policy Summary

Return Window

30 Days

Return Method

In store & Online

Return Shipping

Not specified

Contact Number800-309-1500
Restocking FeeNot specified
Return ConditionsItems must be unused, unwashed, and in good condition. Beauty products must be unopened. Swimwear must have hygiene tags.
Gift ReturnsRefunds for returns after 30 days are issued as gift cards. Gift cards cannot be returned.
ExceptionsNon-returnable items include gift cards, opened beauty products, and vintage items.

How to Return

  1. Visit the nearest Free People store with the item and original receipt for in-store returns.
  2. For online returns, log in to your account on the website, select the order, print the return label, and drop off at USPS.
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Official Returns Portal

https://www.freepeople.com/help/returns-exchanges/

Visit Portal

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