Free People offers a 30-day return period for refunds in the original payment method. Returns after 30 days are refunded as gift cards. Non-returnable items include gift cards, opened beauty products, and vintage items.
Return Policy Summary
Return Window
30 Days
Return Method
In store & Online
Return Shipping
Not specified
Contact Number | 800-309-1500 |
Restocking Fee | Not specified |
Return Conditions | Items must be unused, unwashed, and in good condition. Beauty products must be unopened. Swimwear must have hygiene tags. |
Gift Returns | Refunds for returns after 30 days are issued as gift cards. Gift cards cannot be returned. |
Exceptions | Non-returnable items include gift cards, opened beauty products, and vintage items. |
How to Return
- Visit the nearest Free People store with the item and original receipt for in-store returns.
- For online returns, log in to your account on the website, select the order, print the return label, and drop off at USPS.
Official Returns Portal
https://www.freepeople.com/help/returns-exchanges/