GameStop offers a 15-day return policy for most items, with specific conditions for pre-owned software and holiday purchases.
Return Policy Summary
Return Window
15 Days for most items, 7 Days for pre-owned software
Return Method
In-store & By Mail
Return Shipping
Customer is responsible for return shipping unless a return shipping label is provided for online purchases.
| Contact Number | 1-800-883-8895 |
| Restocking Fee | Partial refunds may apply depending on the condition of the returned product. |
| Return Conditions | Original packaging required for electronics. Opened products are not eligible for return, only exchange. |
| Gift Returns | Not specified |
| Exceptions | No returns on digital content, gift cards, trading cards, and items over $500 purchased online. Holiday purchases made after October 31 can be returned until January 15. |
How to Return
- In-store Return: Bring the item and all accessories to a nearby GameStop store with the receipt or packing list.
- Online Return: Log in to your account, go to the GameStop returns page, and start the return process. Use the provided return shipping label to send back the item.
Official Returns Portal
https://returns.narvar.com/gamestop/returns
