Gap offers a flexible return policy with a 30-day return period. Returns can be made in-store or online, and are free of charge using a prepaid return label.
Return Policy Summary
Return Window
30 Days
Return Method
In-store & Online
Return Shipping
Free with prepaid return label
| Contact Number | 1-800-333-7899 |
| Restocking Fee | No restocking fee |
| Return Conditions | Original condition with tags intact, receipt recommended |
| Gift Returns | Not specified |
| Exceptions | Returns accepted for Old Navy, Banana Republic, and Athleta products at any of their stores |
How to Return
- Visit your nearest Gap store with the original receipt or shipping confirmation mail.
- For online returns, create a return label using the Gap return label generator.
- Enter the order number and email ID.
- Follow the prompts to generate your return label.
- Pack and prepare your package, including the shipping label.
- Ship the package using UPS or U.S Postal services.
Official Returns Portal
https://returns.narvar.com/gap/returns
