GOAT allows returns within 3 days of receiving the product, with specific conditions and exceptions.
Return Policy Summary
Return Window
3 Days
Return Method
Online
Return Shipping
Customer pays for return shipping.
| Contact Number | GOAT does not provide a customer care number. Contact via email at support@goat.com. |
| Restocking Fee | Not mentioned |
| Return Conditions | Items must be in new condition with original packaging and tags. Must include packing slip and GOAT return label. |
| Gift Returns | Not mentioned |
| Exceptions | No returns on 'Final Sale' items, used items, special items (e.g., sample, pre-release), GOAT storage items, or items shipped to China. |
How to Return
- Request a return within 3 days of receiving the product via the GOAT website or app.
- Ensure the product is in new condition with original packaging and tags.
- Include the packing slip and GOAT return label with the return.
- Ship the product back within 3 days of receiving it.
- Wait for GOAT to process the return, which may take up to 7 days.
Official Returns Portal
https://www.goat.com
