Gucci offers a 30-day return period for online purchases and a 14-day return period for in-store purchases. Returns must be in original condition with tags attached. Some exceptions apply.
Return Policy Summary
Return Window
30 days for online purchases, 14 days for in-store purchases
Return Method
In-store or online by mail
Return Shipping
Complimentary with prepaid shipping label
| Contact Number | 1-877-482-2430 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Items must be in original condition with tags attached |
| Gift Returns | Gift returns are refunded to the gift contributors |
| Exceptions | Non-returnable items include made-to-order, personalized items, and lingerie. Beauty products must be returned within 10 days. |
How to Return
- For online returns, enter order number and email on Gucci's online returns page.
- Click 'return this item' under order details.
- Pack items in original packaging.
- Download or receive a prepaid shipping label via email.
- Print and attach the label to your return package.
- Schedule a FedEx pickup or drop off the package at a FedEx location.
Official Returns Portal
https://www.gucci.com/us/en/returns
