Half Price Books offers a return or exchange policy for both in-store and online purchases, with specific conditions and exceptions.
Return Policy Summary
Return Window
30 days for store purchases, 7 days for online purchases
Return Method
In-store returns for store purchases; online returns via account for online purchases
Return Shipping
Customer is responsible for return shipping; tracking is recommended
| Contact Number | (800) 883-2114 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Must include original packaging, price tag, and be in original condition |
| Gift Returns | Original buyer must return gifts for refund to original payment method |
| Exceptions | Opened, unsealed, or damaged products not accepted; online exchanges not accepted in-store |
How to Return
- Log in to your account and go to the 'Orders' page.
- If checked out as a guest, click 'Returning Guest' on the login page.
- Enter your email ID and order number.
- Click 'Return Item' from your orders list and select the book to return.
- Follow instructions to receive a printed Return Label and Packing Slip.
- Include the Return Packing Slip in the package with the item.
- Attach the Return Label outside the package.
- Mail the return package to the address provided.
- Receive refund within 3-5 business days after product confirmation.
Official Returns Portal
https://www.hpb.com/home#product-panel-home
