Home Depot offers a 90-day return policy for most items, with extended return periods for Home Depot Consumer Credit Card purchases. Returns can be made at any local store or online.
Return Policy Summary
Return Window
90 days for most items; 365 days for Home Depot Consumer Credit Card, Home Depot Pro Xtra Credit Card, or Home Depot Commercial Account purchases; 30 days for furniture, gas-powered equipment, tractors, generators, consumer electronics and paint sprayers; 48 hours for major appliances (refrigerators, washers, dryers, ranges, dishwashers, and some microwaves)
Return Method
In-store, Online, Home Depot Design Center
Return Shipping
Free returns for online and store purchases; shipping charges refunded only for wrong or defective items
Contact Number | 1-800-430-3376 |
Restocking Fee | None for most items; special order returns or cancellations might be subject to a 15% restocking fee and must be returned to the same store where the purchase was made. |
Return Conditions | Items must be returned in original condition with receipt; specific conditions apply for certain products. Please call customer service for questions about your item purchased. All returns require proof of purchase |
Gift Returns | Store credit or gift card for returns without receipt |
Exceptions | Special orders and custom products have different return policies. Home Depot Commercial Revolving charge accounts may have different terms |
How to Return
- For in-store returns: Bring your item to any local Home Depot store with proof of purchase (confirmation email or receipt), valid ID, used card for payment and original packaging.
- For online returns: Log in to your account on the official site, navigate to 'Return items', select the item to return, print the shipping label received via email, attach it to your package, and drop it at a UPS store or schedule a pick-up.
- For design center purchases: Return to the design center only.
Official Returns Portal
https://www.homedepot.com/c/Return_Policy