Ikea offers a 365-day return period for most products, with an additional 30 days for Ikea family members. Returns can be made in-store, online, or by calling. Returns are free, and opened products can be returned within 180 days with a receipt.
Return Policy Summary
Return Window
365 Days (additional 30 days for Ikea family members)
Return Method
In-store, Online, By calling
Return Shipping
Free
| Contact Number | 1-888-888-4532 |
| Restocking Fee | None |
| Return Conditions | Products must be in original condition; opened products accepted within 180 days with receipt. |
| Gift Returns | Not specified |
| Exceptions | Non-refundable items include used bedding, stuffed and upholstered products without a law label, cut metre fabrics, made-to-measure items, AS-IS products, and IKEA gift cards. |
How to Return
- Visit the nearest Ikea store or log in to your Ikea account online.
- For in-store returns, carry a valid ID and the original purchase receipt.
- Pack every component of the product in its original condition.
- For online returns, log in to your account and go to returns.
- Choose Express Return, Parcel Return, or Return By Truck.
- Fill out the necessary forms and schedule a pick-up if needed.
- Ensure to return online products within 14 days to get delivery charges refunded.
Official Returns Portal
https://www.ikea.com/us/en/customer-service/returns-claims/
