Kmart offers a return policy with different periods for members and non-members, allowing returns both online and in-store, with specific conditions and exceptions.
Return Policy Summary
Return Window
30 days for non-members, 45 days for Shop Your Way members
Return Method
In-store & Online
Return Shipping
Free if the item is defective or wrong; otherwise, the customer pays for shipping
Contact Number | 877-550-9254 |
Restocking Fee | Not mentioned |
Return Conditions | Items must be in original condition, with tags attached, and in original packaging. Mattresses must be in an unopened bag. |
Gift Returns | Not mentioned |
Exceptions | Non-returnable items include holiday products, customized items, opened media, and items with flammable liquids (online only). |
How to Return
- Online Returns: Log in to your Kmart account, go to the order section, select the product, pack the item, attach the shipping label, and mail it to the nearest store.
- In-Store Returns: Pack the product, ensure it's in good condition, carry all purchase receipts, and return it to the store.
Official Returns Portal
https://www.kmart.com/en_us/customer-service/Policies/return...