Kmart logoKmart Return Policy Guide

Kmart offers a return policy with different periods for members and non-members, allowing returns both online and in-store, with specific conditions and exceptions.

Return Policy Summary

Return Window

30 days for non-members, 45 days for Shop Your Way members

Return Method

In-store & Online

Return Shipping

Free if the item is defective or wrong; otherwise, the customer pays for shipping

Contact Number877-550-9254
Restocking FeeNot mentioned
Return ConditionsItems must be in original condition, with tags attached, and in original packaging. Mattresses must be in an unopened bag.
Gift ReturnsNot mentioned
ExceptionsNon-returnable items include holiday products, customized items, opened media, and items with flammable liquids (online only).

How to Return

  1. Online Returns: Log in to your Kmart account, go to the order section, select the product, pack the item, attach the shipping label, and mail it to the nearest store.
  2. In-Store Returns: Pack the product, ensure it's in good condition, carry all purchase receipts, and return it to the store.
Kmart logo

Official Returns Portal

https://www.kmart.com/en_us/customer-service/Policies/return...

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