Lenovo offers a return policy that allows returns within 14 days for in-store purchases and 30 days for online purchases. Returns are free of shipping and restocking fees unless specific conditions apply.
Return Policy Summary
Return Window
14 Days (In-store), 30 Days (Online)
Return Method
In-Store & Online
Return Shipping
Free unless Lenovo delivers a wrong or defective product
| Contact Number | 1-855-255-6686 |
| Restocking Fee | 15% for more than 5 units |
| Return Conditions | Products must be in original packaging with receipt. Software must be unopened if media-based. |
| Gift Returns | Not specified |
| Exceptions | No returns without receipt. Restocking fee applies for more than 5 units. Shipping charges refundable only if Lenovo delivers wrong or defective product. |
How to Return
- For in-store returns: Return product within 14 days with receipt and original packaging.
- For online returns: Log in to Lenovo.com, select order, follow instructions, pack product, use provided shipping labels, and send via post office or FedEx.
- Ensure shipment arrives within 10 days of generating the RMA.
Official Returns Portal
https://www.lenovo.com/us/en/shopping-faq/?orgRef=https%253A...
