LensCrafters allows returns within 30 days for products in original condition with a receipt, both online and in-store.
Return Policy Summary
Return Window
30 days
Return Method
In-Store & Online
Return Shipping
Free return shipping
| Contact Number | 1-877-753-6727 |
| Restocking Fee | No restocking fee |
| Return Conditions | Product must be in original condition with receipt |
| Gift Returns | Not specified |
| Exceptions | Ray-Ban Stories returns require customer care contact |
How to Return
- For online returns, visit the LensCrafters website and fill out a return request form.
- Receive a prepaid shipping label via email within 48 hours.
- Print the shipping label and pack the product in its original box.
- Attach the shipping label and return the package via any shipping company.
- For in-store returns, bring the product and receipt to the original store of purchase.
- Ensure the product is in original and undamaged condition.
- A LensCrafters employee will guide you through the process.
Official Returns Portal
https://www.luxotticacustomercare.com/lenscrafters/returns
