Lululemon offers a 30-day return policy for items in new condition. Returns require proof of purchase and original tags. Returns can be processed online or in-store, with exchanges only available in-store. Note that outlet stores cannot process returns from regular store or online purchases.
Return Policy Summary
Return Window
30 days from date of purchase, with extended holiday return period
Return Method
In-store & Online by mail
Return Shipping
Free online and in-store returns, with prepaid shipping labels provided
| Contact Number | 1.877.263.9300 |
| Restocking Fee | No restocking fee |
| Return Conditions | Items must be unworn, unwashed, and include original tags. All returns require proof of purchase, which can include packing slips, paper/online receipts, delivery confirmation, or purchase history in your Lululemon account. Without a receipt, you may be asked to provide personal identification such as a driver's license, passport, or utility bill showing your name and address. |
| Gift Returns | Returns without receipt receive store credit via gift card. Gift returns can be initiated through the dedicated Return a Gift support page. |
| Exceptions | Non-returnable items include gift cards, face masks, and items marked as 'We Made Too Much' (final sale). Performance issues beyond 30 days may qualify for a special return consideration, subject to inspection. Some exceptions may apply based on local laws. |
How to Return
- Sign into your Lululemon account and locate the purchase in your order history
- Select the items you wish to return and provide a reason for the return
- Print the shipping label sent to your email
- Pack items carefully in a reusable shipping box, ensuring all original tags are attached
- Attach the provided shipping label to your package
- Drop off the package at FedEx Ground (Canada) or FedEx/USPS (US)
- Track your return and expect your refund within 3-5 business days after Lululemon receives the items
Additional Policy Details
holiday returns
Special holiday return window applies to purchases made between October 15 and December 24, allowing returns until January 23 of the following year.
exchange policy
Exchanges must be processed in-store and are not available at outlet locations. Lululemon Members have the added benefit of exchanging sale items for gift cards.
refund method
Standard refunds are processed to the original payment method within 3-5 business days. Fast track refunds are available as gift cards for immediate use.
paypal refunds
PayPal purchases can be refunded as gift cards or to Visa/AMEX/MasterCard.
special conditions
Performance-related returns may be considered beyond the 30-day window, subject to inspection and evaluation. Returns are handled case-by-case, and additional personal information may be required for verification. Excessive returns may result in future return restrictions.
membership benefits
Lululemon Members enjoy additional perks including simplified in-store exchanges and the ability to return sale items for gift cards. Member purchase history also serves as proof of purchase for returns.
Official Returns Portal
https://info.lululemon.com/help/returns/return-policies
