Moncler offers a 20-day return policy for unworn, unused, and unwashed products with original tags. Returns can be made online or in-store, with specific conditions for holiday purchases and exceptions for certain products.
Return Policy Summary
Return Window
20 Days
Return Method
In-store & Online
Return Shipping
Pre-paid shipping label through UPS; other courier expenses borne by the customer
| Contact Number | +1 888 320 9162 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Products must be unworn, unused, unwashed, and with original tags |
| Gift Returns | Not specified |
| Exceptions | Customized or personalized orders, unsealed products, and marked non-returnable items cannot be returned |
How to Return
- Contact Moncler to initiate a return.
- For online returns, fill out the return form to receive a return number.
- Pack the product with all accessories in original packaging.
- Attach the shipping label and drop off at a UPS location.
- For in-store returns, visit a nearby Moncler store within 20 days.
- The store advisor will perform an initial check and send the product for a final check.
- Receive an email confirmation for approval or rejection of the return.
Official Returns Portal
https://www.moncler.com/en-us/returns.html
