New Balance offers a 45-day return policy for items in original condition. Returns can be made in-store or online, with free returns for certain U.S. territories.
Return Policy Summary
Return Window
45 Days
Return Method
In-store & Online
Return Shipping
Free returns for residents of Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories or an APO/FPO.
| Contact Number | 1-800-595-9138 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Items must be in original condition, not used or washed. |
| Gift Returns | Gifts can be exchanged by calling customer service. |
| Exceptions | Non-returnable items include shoes, face masks, underwear, and items marked as non-returnable. |
How to Return
- For in-store returns: Pack the item and take it to the store with the receipt/packing slip/order confirmation.
- For mail returns: Go to the New Balance returns page and follow the steps to initiate your return.
- Claim your prepaid US postal service shipping label.
- Pack the item and attach the return label to the box.
- Drop the product at the USPS drop-off location.
Official Returns Portal
https://www.newbalance.com/cs-returnlabel/#
