New Look allows returns within 28 days for exchanges or refunds, including sale items. Returns can be made in-store or online, with free return shipping.
Return Policy Summary
Return Window
28 Days
Return Method
In-store & Online
Return Shipping
Free return shipping with prepaid label
| Contact Number | Contact New Look |
| Restocking Fee | No restocking fee |
| Return Conditions | Items must be unworn and undamaged. Returns within 14 days include postal charges refund. |
| Gift Returns | Not specified |
| Exceptions | Sale items for exchange or credit only. Non-refundable: pierced jewellery, cosmetics, face coverings, swimwear without hygiene seal, opened fragrances, personalized and perishable items. PayPal purchases refunded as merchandise credit in-store. |
How to Return
- For in-store returns: Visit the nearest store with the item in original condition and receipt.
- For online returns: Use Royal Mail, Collect+, or In Post. Fill out details, print prepaid label, and schedule pickup.
- Track the return shipment online.
Official Returns Portal
https://returns.inpost.co.uk/newlook
