Nine West allows returns within 30 days of delivery for items in sellable condition with original packaging. Returns can be made online or in-person at Happy Returns locations, with exceptions for final sale items.
Return Policy Summary
Return Window
30 days from delivery
Return Method
Online or in-person at Happy Returns
Return Shipping
Free for items marked 'free returns' or if damaged; otherwise, $6.95 restocking fee
| Contact Number | 877-291-6428 |
| Restocking Fee | $6.95 per order for non-free returns |
| Return Conditions | Items must be in sellable condition and in original packaging |
| Gift Returns | Not specified |
| Exceptions | Final sale items are non-returnable |
How to Return
- Initiate a return online or visit a Happy Returns location.
- For online returns, use the provided shipping label or request a new one via email.
- Pack items with the packing slip and attach the label outside the box.
- Ship via USPS or drop off at a local post office.
- For in-person returns, obtain a return QR code from the online store.
- Pack items with the packing slip and drop off at a Happy Returns outlet.
Official Returns Portal
https://ninewest.com/pages/request-return-label
