Nordstrom offers an industry-leading return policy that handles returns on a case-by-case basis, with the ultimate goal of customer satisfaction. The company stands behind their products with no time limit on returns and multiple convenient return methods.
Return Policy Summary
Return Window
No time limit
Return Method
In-store, Nordstrom Rack stores, Mail, Curbside
Return Shipping
Free returns with prepaid shipping label
| Contact Number | 1.888.282.6060 |
| Restocking Fee | No restocking fees |
| Return Conditions | Items should be in original condition with tags attached. Special-occasion dresses and designer items must have 'Do not remove' tags intact. Car seats must be returned in unopened boxes with unbroken seals |
| Gift Returns | Gift returns receive a Nordstrom Gift Card. Gift receipts are available for gift purchases |
| Exceptions | Fine jewelry, designer items, and Nordstrom Marketplace items cannot be returned to Nordstrom Rack stores. Gift cards are non-refundable. Boutique returns must be processed at original purchase location. Marketplace items have specific return windows and must be in original condition. Items containing hazardous materials require special shipping labels and separate packaging |
How to Return
- For in-store returns: Bring items with receipt to any Nordstrom store or eligible Nordstrom Rack stores.
- For mail returns: Sign into your Nordstrom account and visit the Purchases page.
- Select 'Start a Return' and complete the online form.
- Print the prepaid shipping label or get a QR code for USPS/FedEx locations.
- Pack items securely in original packaging.
- Drop off the package at specified shipping locations or schedule a pickup.
- For curbside returns: Follow store-specific instructions provided during the return process.
Additional Policy Details
credit cards
Credit card refunds process in 3-5 business days, depending on the issuing bank and billing cycle
gift cards
Refunds are credited to original gift cards - keep cards even with $0 balance. Gift cards cannot be redeemed for cash unless required by law
paypal
PayPal purchases returned in-store receive refunds as Nordstrom Gift Cards. Online returns are credited to the original PayPal account
combined payments
For purchases using multiple payment methods, refunds are credited proportionally to each tender used
fine jewelry
Must be returned with packing slip via insured shipping with return signature required, or to Nordstrom stores with Fine Jewelry departments
balsam hill
Returns accepted within 30 days of purchase or before December 25. Contact customer care for shipping label
casper bed
Special return assistance available through customer service
marketplace items
Allow 10-14 business days for processing. Return windows vary by seller and begin once order has shipped
green shipping
Orders may arrive in slightly used shipping boxes as part of Nordstrom's effort to minimize waste and environmental impact
no printer
QR codes available for label printing at eligible USPS or FedEx locations
tracking
Ensure items are paired with correct package and label. Mismatched items won't be returned or refunded
philosophy
Nordstrom stands behind their goods and services, dealing with customers fairly and reasonably on a case-by-case basis
customer fairness
While there are no time limits for returns or exchanges, Nordstrom expects customers to treat the policy fairly
identification
Personal identification required for returns without proof of purchase to enable monitoring and investigation of refunds
Official Returns Portal
https://www.nordstrom.com/browse/customer-service/return-pol...
