Party City offers a 30-day return policy for most products, with specific conditions for seasonal items. Returns can be made in-store or online.
Return Policy Summary
Return Window
30 Days
Return Method
In-store & Online
Return Shipping
Shipping costs, taxes, and handling charges are non-refundable.
| Contact Number | 800-727-8924 |
| Restocking Fee | No restocking fee mentioned. |
| Return Conditions | Items must be in new and good condition with the original receipt. |
| Gift Returns | Refunds for seasonal items are given as store credit. |
| Exceptions | Custom and personalized items, helium tanks, and partial party kits are non-returnable. |
How to Return
- For in-store returns, take the product, store receipt, or order confirmation email to a nearby Party City store and approach a salesperson.
- For online returns, print a return label from the Party City returns page, pack the item securely with the order confirmation email, and mail it to PartyCity.com Attn: Returns, 2727 W. Diehl Rd., Naperville, IL 60563.
Official Returns Portal
https://www.partycity.com/returns
