PetSmart offers a 60-day return policy for most products, requiring items to be in salable condition with original packaging. Returns can be made in-store or by mail, with customers responsible for return shipping fees.
Return Policy Summary
Return Window
60 Days
Return Method
1. In-store 2. Online
Return Shipping
Customers are responsible for all return shipping fees.
| Contact Number | 888-839-9638 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Product must be in salable condition with original packaging. |
| Gift Returns | Returns without a receipt will be issued a store merchandise card. |
| Exceptions | No returns on prescription medication products. Receipt required for electronic items, grooming tools, filters or pumps, and non-prescription pet medication or vitamins. |
How to Return
- Return to a store: Bring the product with original packaging and proof of purchase to any PetSmart store.
- Return by Mail: Call customer care for a Return Authorization Number and shipping label. Pack the product securely and include the Return Authorization Number. Ship via FedEx or another carrier at your expense.
Official Returns Portal
https://www.petsmart.com/help/returns-and-refunds-H0008a.htm...
