Pottery Barn offers a 30-day return policy for most items, requiring the original receipt and the item in its original condition. Quick-ship upholstery items must be returned within 7 days. Certain items are non-returnable.
Return Policy Summary
Return Window
30 days
Return Method
In-Store & Online through UPS
Return Shipping
Customer is responsible for return shipping costs. Delivery fees are non-refundable.
| Contact Number | 1.888.779.5176 |
| Restocking Fee | Not mentioned |
| Return Conditions | Must have original receipt and item in original condition. Quick-ship upholstery items have a 7-day return period. |
| Gift Returns | Gifts returned with a gift receipt will receive a store merchandise credit. |
| Exceptions | Non-returnable items include gift cards, personalized items, custom upholstery, mattresses, vendor-shipped items, and final sale items. |
How to Return
- Return to Stores: Take the product and original receipt to a Pottery Barn store and ask a salesperson for assistance.
- Return via UPS: Visit Pottery Barn's Returns page, provide necessary details, obtain a UPS shipping label, pack items securely, attach the label, and drop off at a UPS location.
Official Returns Portal
https://www.potterybarn.com/customer-service/return/
