Primark offers a 28-day return policy for items in unused condition with all tags attached and the original receipt. Returns must be made in-store, and certain items are non-returnable due to health and safety concerns.
Return Policy Summary
Return Window
28 days
Return Method
Visit Their Store
Return Shipping
Not applicable, as returns must be made in-store
| Contact Number | Visit Their Contact us Page |
| Restocking Fee | No restocking fee |
| Return Conditions | Items must be in unused condition with all tags attached and the original receipt. |
| Gift Returns | Not specified |
| Exceptions | Non-returnable items include briefs, boxers, piercing jewelry, unsealed health and beauty products, gift cards, and swimwear with removed hygiene seal. |
How to Return
- Visit the Primark store where you made your purchase.
- Ensure the item is in unused condition with all tags attached.
- Bring the original receipt to the store.
- Proceed to the checkout point to request a refund or exchange.
Additional Policy Details
holiday return policy
Extended return period until 31st January for purchases made after 12 October.
refund period
5-10 days for debit or credit card purchases, instant for cash purchases.
faulty item returns
Receipt not required for returns of items with manufacturing faults.
Official Returns Portal
https://www.help.primark.com/hc/en-us/articles/115001186025-...
