Princess Polly offers a 30-day return window for most items, with specific conditions for different product categories. Returns can be made via USPS QR codes or printable labels, with a $6.95 return shipping fee that's waived for store credit returns.
Return Policy Summary
Return Window
30 days from delivery date. Returns postmarked after this period are not eligible. Items undergo a 3-day quarantine at shipping facilities before processing
Return Method
Returns available through printerless USPS QR codes or printable return labels. Select orders eligible for in-store returns at Princess Polly retail locations
Return Shipping
$6.95 return shipping fee deducted from refunds for domestic and UK returns. Fee waived when choosing store credit. Original shipping costs non-refundable
Contact Number | Available on website |
Restocking Fee | No restocking fee, but return shipping fee applies unless opting for store credit |
Return Conditions | Items must be unworn, unwashed, with original tags attached and hygiene liner intact where applicable. Swimwear must have hygiene seal intact. Items showing signs of wear, makeup, hair, or damage will be rejected |
Gift Returns | Returns require order number or shipping postcode. Gift returns processed following standard return policy |
Exceptions | Final sale items, cosmetics, earrings, undergarments, beauty tools, and hair tools not eligible for return. Gift cards cannot be returned or refunded |
How to Return
- Start return process online using order number and shipping postcode
- Choose between refund, exchange, or store credit
- Generate USPS QR code or printable return label
- Package items in original condition with all tags
- Drop off at USPS location or Princess Polly store
Additional Policy Details
instant exchange
New item shipped immediately with temporary hold on credit card. Original return must be received within 14 days
standard exchange
New item shipped after return scanned by carrier. Exchanges processed at original discounted price
standard refunds
6-10 business days for processing plus 7 business days for bank clearance
afterpay refunds
Adjusts payment plan based on returned items. Continue payments during return transit to avoid late fees
shop pay refunds
Applied to final installment first, working backward. Processing takes 3-10 business days
quality control
All returns undergo thorough inspection. Items with visible use, damage, or incorrect components will be returned to customer at their expense
policy enforcement
Account deactivation possible for pattern of wearing before returning, excessive returns, or returning non-Princess Polly items
processing timeline
Returns take 7-10 business days to reach facility, plus 6-10 business days for processing. Additional 3-day quarantine period applies
Official Returns Portal
https://us.princesspolly.com/pages/returns