Princess Polly logoPrincess Polly Return Policy Guide

Princess Polly offers a 30-day return window for most items, with specific conditions for different product categories. Returns can be made via USPS QR codes or printable labels, with a $6.95 return shipping fee that's waived for store credit returns.

Return Policy Summary

Return Window

30 days from delivery date. Returns postmarked after this period are not eligible. Items undergo a 3-day quarantine at shipping facilities before processing

Return Method

Returns available through printerless USPS QR codes or printable return labels. Select orders eligible for in-store returns at Princess Polly retail locations

Return Shipping

$6.95 return shipping fee deducted from refunds for domestic and UK returns. Fee waived when choosing store credit. Original shipping costs non-refundable

Contact NumberAvailable on website
Restocking FeeNo restocking fee, but return shipping fee applies unless opting for store credit
Return ConditionsItems must be unworn, unwashed, with original tags attached and hygiene liner intact where applicable. Swimwear must have hygiene seal intact. Items showing signs of wear, makeup, hair, or damage will be rejected
Gift ReturnsReturns require order number or shipping postcode. Gift returns processed following standard return policy
ExceptionsFinal sale items, cosmetics, earrings, undergarments, beauty tools, and hair tools not eligible for return. Gift cards cannot be returned or refunded

How to Return

  1. Start return process online using order number and shipping postcode
  2. Choose between refund, exchange, or store credit
  3. Generate USPS QR code or printable return label
  4. Package items in original condition with all tags
  5. Drop off at USPS location or Princess Polly store

Additional Policy Details

instant exchange

New item shipped immediately with temporary hold on credit card. Original return must be received within 14 days

standard exchange

New item shipped after return scanned by carrier. Exchanges processed at original discounted price

standard refunds

6-10 business days for processing plus 7 business days for bank clearance

afterpay refunds

Adjusts payment plan based on returned items. Continue payments during return transit to avoid late fees

shop pay refunds

Applied to final installment first, working backward. Processing takes 3-10 business days

quality control

All returns undergo thorough inspection. Items with visible use, damage, or incorrect components will be returned to customer at their expense

policy enforcement

Account deactivation possible for pattern of wearing before returning, excessive returns, or returning non-Princess Polly items

processing timeline

Returns take 7-10 business days to reach facility, plus 6-10 business days for processing. Additional 3-day quarantine period applies

Princess Polly logo

Official Returns Portal

https://us.princesspolly.com/pages/returns

Visit Portal

See Return Policies for Other Companies

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