Puma allows returns for store and online purchases within 45 days, with specific conditions and exceptions.
Return Policy Summary
Return Window
45 Days
Return Method
In-store & Online
Return Shipping
Free returns allowed once per order, original shipping charges deducted from refund.
| Contact Number | 1800 102 7862 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Items must be in original condition and not worn. |
| Gift Returns | Purchases made with gift cards will be refunded as an e-gift card. |
| Exceptions | Bodywear, face masks, gift cards, and personalized products are excluded. Purchases made with Afterpay are not eligible for in-store returns. |
How to Return
- Log in to your Puma 'My Account'.
- Under Order History, select 'view'.
- Select the order you want to return and click on 'Initiate Return'.
- Review the order and click on 'Place Return' to confirm your request.
- Print the return label or scan the QR code.
- Drop off your returned product at any of the 3 FedEx locations.
Official Returns Portal
https://us.puma.com/on/demandware.store/Sites-NA-Site/en_US/...
