REI offers a flexible return policy with a 100% Satisfaction Guarantee, allowing returns within 365 days for members and 90 days for non-members. Returns can be made in-store or by mail, with some exceptions.
Return Policy Summary
Return Window
365 days for members, 90 days for non-members
Return Method
In-store, By Mail
Return Shipping
Returns are free in-store, $5.99 for online returns
| Contact Number | 1-800-426-4840 |
| Restocking Fee | None mentioned |
| Return Conditions | Items must be in original packaging and condition; wear/tear or damage not covered |
| Gift Returns | Not specified |
| Exceptions | Outdoor electronics must be returned within 90 days; no returns on items with wear/tear or damage from improper use |
How to Return
- For in-store returns: Bring the product with original packaging and receipt to the customer service desk.
- For online returns: Log in to rei.com, pack the product in original packaging, include proof of purchase, attach return shipping label, and send to REI RETURNS DEPARTMENT, 1700 45TH ST E, SUMNER, WA 98352.
- For returns via email/call: Contact REI by phone or email, provide necessary details, and drop the package at the nearest REI store.
Official Returns Portal
https://www.rei.com/help/returns
