Rooms To Go offers a return policy that varies for online and showroom purchases. Online purchases can be returned within 48 hours of delivery, while showroom purchases are non-refundable after delivery.
Return Policy Summary
Return Window
48 hours for online purchases
Return Method
Contact customer support
Return Shipping
Return fee equal to original delivery charge; customer pays for UPS returns
| Contact Number | 1-888-709-5380 |
| Restocking Fee | Possible for certain items like mattresses and box springs |
| Return Conditions | Items must comply with policy requirements; online returns within 48 hours |
| Gift Returns | Not specified |
| Exceptions | No returns for express delivery orders; showroom purchases non-refundable after delivery |
How to Return
- Contact Rooms To Go customer support at 1-888-709-5380 within 48 hours of delivery.
- Provide your sales order number to the support team.
- If delivery was via UPS, return items through UPS at your expense.
- Once the return is received and inspected, a refund will be initiated.
Official Returns Portal
https://www.roomstogo.com/customer-service/return-policy
