The Rugs USA return policy allows customers to return products within 30 days of purchase. Products must be in original condition and packaging. Return shipping costs are the responsibility of the customer.
Return Policy Summary
Return Window
30 Days
Return Method
Online
Return Shipping
Customer pays for return shipping. Cost is displayed during return request.
| Contact Number | 1-800-982-7210 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Product must be in original condition and packaging, without signs of wear and tear. Altered products cannot be returned. |
| Gift Returns | No specific gift return policy mentioned |
| Exceptions | Returns are not accepted for purchases made outside the USA. |
How to Return
- Visit the Rugs USA official website and access the return request page.
- Select the item you want to return and provide your reason for return.
- Submit the return request to receive an email with the return label.
- Print the return label and attach it to your return package.
- Ship the item using your preferred carrier. Note that the return shipping label is valid for 30 days only.
Official Returns Portal
https://www.rugsusa.com/rugsusa/control/returns
