Shopify allows customers to request a return within 30 days of purchase through an online return process. Returns are free for U.S. customers using Shopify's carrier service.
Return Policy Summary
Return Window
30 Days
Return Method
Online
Return Shipping
Free for U.S. customers using Shopify's carrier service; store credit for international shipping costs with proof.
| Contact Number | Not provided |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Must be in original condition; verification required. |
| Gift Returns | Gift cards can be returned for a $15 charge if in proofing stage or fully refunded if not in proofing or printing stage. |
| Exceptions | Cannot return third-party purchases; must contact Shopify for missing order parts. |
How to Return
- Fill out the Shopify return form.
- Enter your order number and email id.
- Click on 'return items'.
- Your return label will be generated and sent to your email id.
- Pack your return item and attach the label to it.
- Drop off the return package.
- Wait for Shopify to receive and review your return (allow 8 business days).
Official Returns Portal
https://hardware.shopify.com/a/returns
