Shutterfly offers a 60-day return policy for customer satisfaction, with specific conditions for refunds and returns.
Return Policy Summary
Return Window
60 days
Return Method
Mail through postal service
Return Shipping
Shipping charges for returning the product are not included in the refund.
| Contact Number | https://support.shutterfly.com/s/article/Contact-Shutterfly-via-Chat-Email-and-Phone-1 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Product must not be tampered with; unopened products are processed quickly. |
| Gift Returns | Not specified |
| Exceptions | If the return is due to Shutterfly's mistake, a full refund is provided; otherwise, only 50% refund is given. |
How to Return
- Open the product carefully.
- Check the product for any damage.
- Contact Shutterfly if there is damage or you didn't like the product or they sent the wrong product.
- Take out the return label from the product packing.
- Re-pack the product.
- Fill in the return label and attach it to the box.
- Send the product back through any postal services.
Official Returns Portal
https://support.shutterfly.com/s/
