Skechers allows customers to return or exchange products within 45 days from the date of purchase, provided the items are not worn or damaged and are in original packaging.
Return Policy Summary
Return Window
45 Days
Return Method
In-store & Online
Return Shipping
Free for members; non-members pay shipping fees
| Contact Number | 1 (800) 746-3411 |
| Restocking Fee | None mentioned |
| Return Conditions | Items must not be worn or damaged and should be in original packaging with receipt. |
| Gift Returns | Not specified |
| Exceptions | Returns without a receipt are allowed only for online purchases. |
How to Return
- Log in to your Skechers account.
- Find the order and click on 'view order' or use the Skechers order locator.
- Click on 'return item' to generate a return form.
- Indicate the reason for return.
- Pack the product in the original packaging or any plain box.
- Include the return form with the product and attach the return label outside the box.
- Drop off the package at the nearest UPS location.
Official Returns Portal
https://www.skechers.com/direct/shipping-and-returns#
