Sony allows customers to return or exchange products within 25-30 days from the date of purchase. Defective or damaged items can also be returned within this period. Movies, Music, Games, and Software are non-returnable.
Return Policy Summary
Return Window
25-30 days from the date of purchase
Return Method
Online or in-store returns
Return Shipping
Shipping charges are not refundable on some items
| Contact Number | 1800-103-7799 |
| Restocking Fee | Not mentioned |
| Return Conditions | Products must be in original condition with a receipt. Movies, Music, Games, and Software are non-returnable. |
| Gift Returns | Gift card product refund is not permissible |
| Exceptions | Movies, Music, Games, and Software are non-returnable |
How to Return
- Return the item after the generation of RA (Return authorization).
- Ensure the product is in its original condition.
- Attach all necessary slips like order details and shipping details.
- Contact customer service at [email protected] if needed.
- After inspection, receive refund confirmation.
Official Returns Portal
https://www.sony.com/
