Tilly's accepts returns and exchanges on all full-priced merchandise within 60 days of purchase, both online and in-store. Items must be unworn, non-altered, and in original packaging.
Return Policy Summary
Return Window
60 days
Return Method
In-store and Online
Return Shipping
$7 return label fee for online returns by mail
| Contact Number | 866-484-5597 |
| Restocking Fee | None mentioned |
| Return Conditions | Items must be unworn, non-altered, with original packaging and receipt. No open-box returns accepted. |
| Gift Returns | Exchange or store credit without receipt |
| Exceptions | Non-returnable items include final sale items, red tag promotions, blind boxes, CDs, sunglasses, cosmetics, undergarments, swimwear, goggles, candy, vintage items, watches, face masks, skateboards, jewelry. |
How to Return
- For in-store returns: Take your items and original/shipping receipt to the store with the payment card used.
- For online returns by mail: Start your return on Tilly’s shipment page, print your return label, pack items securely, attach the label, and drop off at the post office.
- For returns without Tilly's label: Ship prepaid package to Tillys.com E-Commerce Returns, 17 Pasteur, Irvine, CA 92618.
Official Returns Portal
https://www.tillys.com/help-returns/
